Technology Service Desk

Service Catalog

• TechDesk Service Catalog
• Summary of Basic Services

People

• Departmental IT Liaisons
• Organization Chart
• UCOP IT Planning Group

Standards & Policies

• Information Security
• IT Policies at UCOP
• Laptop Use Guidelines
• Passwords
• Secure Computing
• Unsafe Practices

Assistance

• Questions/Problems?
• Service Forms
• Response Timeframe
• Service Agreement/SLA
• How-To Instructions
• FAQ:
  Select a Topic Desktop Backup Desktop Computing Encryption iPad Office 2007 Outlook for E-mail Passwords Patches/Updates Secure File Transfer Server Backup Skype Smartphone UCOP Directory Virus Protection Wiki

TechDesk Hours

• Standard Hours
• Executive Support

Bulletins

• UCOP IT Bulletins
• System Status
• Tech Topics

The TechDesk provides and supports a standardized suite of personal computing and voice services for UC Office of the President departments.

(510) 987-0457 TechDesk@ucop.edu

Projects & Initiatives

• Technology Asset Management Program
• Exchange Server Migration
• iPad Support
• Office for Mac 2011 Upgrade
• Smartphone Security Configuration
• Smartphone Support