June 10, 2004
To: UCOP
Personnel
From: Michael Shannon, Manager, IR&C Communication
Services
What Is ReadyTalk?
IR&C has arranged for a new conference call service for
UCOP, called ReadyTalk. This service offers many features,
is available at any time, requires no reservations, and can support
up to 96 participants per call. ReadyTalk does not replace the existing
UCOP MeetMe conference call service but is a convenient alternative
for those who like having a designated 800 number for conference calls.
In addition, ReadyTalk offers significant cost savings over AT&T
or MCI conference call services.
Rate Comparison
AT&T: $0.62 per port/per minute
MCI: $0.24 - $0.32 per port/per minute (depending upon
the type of service selected, whether unattended, 800 MeetMe, or operator
assisted)
ReadyTalk: $0.09 per port/per minute for any type of
conference call (there are additional charges for operator assisted
calls)
UCOP MeetMe: $0.005 per port/per minute (a dial-in
conference service)
Using ReadyTalk
ReadyTalk is available to UCOP beginning June 14, 2004.
If you would like to use ReadyTalk, you should first request an e-mail
kit by submitting the following Web-based form: http://www.readytalk.com/signup.php?signup_cust=ucal
. The e-mail kit will be sent to you within 24 hours and will provide
you with the information necessary to begin using ReadyTalk right away.
You will receive a dedicated toll-free number, a unique 7 digit access
code, and a 4 digit chairperson passcode. Each e-mail kit includes additional
individual user account information and should not be shared with others
within your department.
Using ReadyTalk is very simple: Conference call participants simply
dial the ReadyTalk toll-free number and enter the 7 digit access code.
Please note that ReadyTalk participants will hear only music until the
chairperson activates the call by entering his/her own secure
chairperson passcode.
Training
If you would like more information on the full capabilities of the ReadyTalk
audio service, or are interested in conducting Web conferences, we recommend
that you sign up for training (which is conducted by phone) by going
to the following site: http://support.readytalk.com/training/.
This link also is available from the Communication Services Web page
at http://www.ucop.edu/irc/services/teleconf.html.
ReadyTalk representatives will visit UCOP some time in August to meet
UCOP staff, answer questions, and provide additional assistance. Communication
Services will distribute the dates, times, and locations of this visit
as soon as they are finalized.
Support
For questions or assistance with your account or the ReadyTalk service,
call ReadyTalk Customer Care at (800) 843-9166 or our dedicated ReadyTalk
account manager for UCOP, Kim Morse, at (303) 209-1624.
IR&C Communication Services always appreciates your feedback. Please
let us know how the ReadyTalk service can best serve your conferencing
needs. Feel free to contact Kimyatta Dorsey directly with any questions
or comments at (510) 987-0709.
