July 24, 2009
To: UCOP Community
From: Tara Brant, Manager, Technology Service Desk
IR&C provides backup for desktops and laptops in the Oakland-based UCOP offices. Backup is an insurance policy. If your system crashes or you accidentally delete a document, chances are good we can restore a recently saved version of most files.
How Back Up Works
Each computer is backed up at a scheduled time Monday through Friday between 9:00 and 4:00, provided the computer is on and connected to the UCOP wired network. Laptops won’t get backed up unless they are brought into the office and connected to the network.
To control costs, ONLY files stored in the following locations are backed up.
Note some important exclusions: We do not back up any music, video, or picture files, even if they are stored in My Documents or other folders that are backed up.
Restoring Files
You need to do your part to increase the likelihood that the backup will be successful and your files can be restored:
If you think you’ve lost files, call or e-mail TechDesk immediately; we’ll make every attempt to restore your work. Note that if your system crashes before the scheduled backup time, you will have lost that day’s work. The file we restore will be the version from the last successful back up session. Unfortunately, the backup process occasionally experiences technical failures and thus we can’t guarantee that we can restore lost data.
For More Information
Details about the backup service are available on our Web page and in an FAQ. If you have questions, please contact the TechDesk at 987-0457 or TechDesk@ucop.edu. Previous Tech Topics, including the Outlook Tips of the Month, are posted on the Web.
